Refunds and cancellations
When you get money back, when you get a refill instead, and how to ask for either.
Undelivered means refunded
If some or all of an order can’t be sent, for any reason on our side, that portion goes back to your original payment method. You don’t need to argue for it.
Cancelling during delivery
UK law gives you 14 days to cancel a service contract. By paying, you ask us to start straight away. If you cancel while delivery is running, we stop the order, and you pay only for the part already delivered; the rest is refunded. Once an order has been fully delivered, it can’t be cancelled for a refund.
Drops after delivery: refill, not refund
Followers and likes can fall after delivery when TikTok removes accounts. For 30 days after delivery finishes, we refill those drops free rather than refunding. Email us with your ord_ reference to claim; see delivery and refills.
When a refund or refill doesn’t apply
- The account or video was made private, or the username changed, before delivery finished.
- The video was deleted.
- You removed the followers yourself.
- You typed the wrong username and delivery had already started.
Making a request
Email support@buy-tiktok-followers-uk.com with your ord_ reference and what you would like. Refunds go back to the original card or wallet, normally within 5 to 10 working days of our approval, depending on your bank.
Disputing with your bank
Please email us first; we can almost always sort things out faster than a bank dispute. Your card issuer’s chargeback rights remain in place regardless.